Customer Success Architect

Customer Success Architect
Customer Success I Paris, France
Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact.
Position Summary:
Customer Success Architect (CSA) works with key, strategic customers that have implementations involving multiple sites, business units, and/or regions, and deployments of massive scale. The successful candidate will have unique combination of technical vision and customer leadership to manage our customers' success. In this truly entrepreneurial role, you will immerse yourself in the projects and goals for a handful of core accounts. You’ll advise and guide these marquee customers in using DocuSign best practices in both business and technical matters. CSA helps customers establish Centers of Excellence, design DocuSign integrations with existing applications and infrastructure, and establish measurements of success and value to ensure that the customers’ DocuSign deployments achieve their success criteria.
Successful CSA has a range of different skills: some have primarily technically backgrounds and others have primarily business consulting backgrounds. But all successful CSAs are excellent listeners and communicators, have impeccable integrity, eagerly learn new skills, and can create order and progress in uncertain or ambiguous situations.
This position is an Individual Contributor and will report to the Director of Professional Services, EMEA.
Establish thriving DocuSign programs for customers with cross-company usage and benefits
Lead customer implementations using DocuSign best-practices and use product knowledge and insights to inform customers’ deployment plans
Drive customers’ success and satisfaction with high-impact deployment of DocuSign by aligning business value with DocuSign product capabilities, producing exceptional, measurable results
Quantify and present program success metrics to customer executive sponsors and leadership
Collaborate with and coordinate the efforts of DocuSign staff from various teams that engage with your customers
Required Experience:
Experience leading enterprise software deployment projects; preference to experience with SaaS-based deployments
Technical capabilities and aptitude: coding/development experience is valued but not required, while strong capabilities in leading discussions on technical topics are necessary to be successful
SaaS system implementation and deployment experience
Executive-level relationship-building skills
Ability to combine excellence at both the tactical detail and strategic/programmatic levels
Bachelor’s or Master’s degree in a relevant field
Excellent communication skills (written and verbal)
Fluent in English and French
: Typically 10%
Customer Success & Support @ DocuSign:
At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.
About DocuSign:
DocuSign is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management(DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

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